Ever wished you could switch your cooking gas provider as effortlessly as changing your mobile network? Soon, this might become a reality for households across India.
The Petroleum and Natural Gas Regulatory Board (PNGRB) is actively moving towards this vision, inviting input from both consumers and industry stakeholders on a new LPG interoperability framework. This crucial initiative stems from a deluge of consumer complaints—over 1.7 million annually, as highlighted by a recent expert committee. The primary issue? Unacceptable delays in receiving liquefied petroleum gas (LPG) refills, according to a public notice issued by the PNGRB.
The regulator underscores the urgent need for such a system, noting that while existing oil marketing companies (OMCs) do attempt to resolve customer issues, consumers currently lack the freedom to switch between different OMCs or their respective LPG dealers.
The PNGRB explicitly pointed out that while mobile number portability has been a resounding success in the telecom sector, a similar system has yet to materialize for LPG. Reports frequently cite supply disruptions and lengthy delays in gas cylinder deliveries, often due to operational bottlenecks or even the suspension of a distributorship. The board emphasizes that protecting consumers from such service failures and guaranteeing continuous access to this vital household fuel is paramount.
Beyond grievance redressal, consumer choice is another significant factor, particularly since the price of an LPG cylinder typically remains consistent across providers. The PNGRB is therefore looking for ways to ensure prompt access to refills by allowing consumers to receive service from the nearest available distributor. This would involve better coordination and more adaptable delivery models within the current distribution network, especially critical during periods of service interruption.
Interestingly, the concept of LPG connection portability has been explored before but ultimately shelved. Industry sources highlight practical challenges: switching providers often requires consumers to surrender their existing equipment and incur additional costs. Furthermore, if such a switch is a temporary measure during a disruption, complications arise regarding the return of cylinders and pressure regulators, which vary significantly between different companies.
Despite these potential hurdles, the PNGRB remains optimistic that an LPG interoperability framework offers a viable solution. India has made incredible strides in providing nearly universal LPG coverage, boasting over 320 million connections by 2024-25—a truly commendable feat by oil marketing companies. Yet, as the board acknowledges, persistent consumer issues continue to demand attention.