In a surprising turn of events, a Mumbai man’s experience at the Passport Seva Kendra (PSK) in Lower Parel has become the talk of the town. Sagar Awatade shared his astonishingly efficient passport renewal journey on X, formerly Twitter, detailing how he completed the entire process in just 20 minutes.
Awatade had booked a tatkal appointment for 9:15 AM with a reporting time of 9:00 AM. Upon arriving promptly, he found the process to be remarkably smooth and swift. He reported at 9:00 AM and was out of the PSK by 9:20 AM, describing the experience as ‘heavenly’.
This rapid service stood in stark contrast to the often lengthy and time-consuming procedures that many Indians associate with passport applications. Awatade’s post quickly garnered attention, sparking a wave of reactions online. Many users shared their own contrasting experiences, with some recalling spending up to four hours at the same location before 2014, while others expressed pleasant surprise at the significant improvements in service efficiency, noting how it has become more streamlined and digital.
The viral post highlighted a positive shift in public service delivery, with many netizens praising the enhanced efficiency and quick turnaround times at the Passport Seva Kendra.