Great news for FASTag users! The National Highways Authority of India (NHAI) has made its ‘Know Your Vehicle’ (KYV) process significantly easier and more user-friendly. Thanks to updated guidelines from Indian Highways Management Company Limited (IHMCL), you no longer need to upload multiple side photos of your vehicle. A single clear front image, prominently displaying your number plate and FASTag, is all that’s required.
Your vehicle’s details will now be automatically pulled from the Vahan database, and if you have several vehicles linked to one mobile number, you can easily choose which one to complete KYV for. Rest assured, your existing FASTags will stay active unless there are reports of misuse. Plus, banks will send helpful reminders and offer assistance if you encounter any issues, guaranteeing a smoother, stress-free experience on our National Highways.
Demystifying KYV (Know Your Vehicle) and Its Latest Updates
KYV, which stands for ‘Know Your Vehicle,’ is a crucial mandatory process designed to ensure that every FASTag in India is correctly paired with the specific vehicle it’s meant for. This process involves vehicle owners providing their registration details, like the registration number and chassis number, along with clear photographs of their vehicle showing the affixed FASTag. The primary aim is to prevent any misuse, such as using a tag on an unregistered vehicle, carrying unlinked tags, or having multiple tags for the same vehicle. To maintain accuracy and keep records up-to-date, the KYV process needs to be completed every three years.
Key Changes: NHAI’s New KYV Guidelines
In the past, completing your KYV involved submitting several vehicle photographs, including side views, and manually entering all your registration information. Now, under the latest guidelines from the PIB, the KYV implementation for FASTag users is much simpler:
- Simplified Process for Your Convenience: The NHAI has made the KYV process significantly easier for FASTag users. The core aim is to boost your experience and ensure accurate vehicle verification effortlessly.
- No Immediate Service Disruption for Non-Compliance: Don’t worry if you haven’t completed your KYV yet! Under these new guidelines, your FASTag services won’t be immediately halted. You’ll have ample time to finalize the process without any penalties.
- Fewer Photo Requirements: Forget about uploading multiple vehicle angles. Now, for cars, jeeps, or vans, you just need one clear front photograph that visibly shows both your vehicle’s number plate and the FASTag.
- Automatic Fetching of Vehicle Details: When you input your vehicle number, chassis number, or even your mobile number, the system will now automatically retrieve your Registration Certificate (RC) details directly from the Vahan database. This brilliant feature drastically cuts down on manual data entry and simplifies the entire process.
- Managing Multiple Vehicles with One Mobile Number: If you have several vehicles registered under a single mobile number, the system now allows you to easily select the specific vehicle for which you wish to complete the KYV.
- Your Existing FASTags Stay Active: All FASTags issued before these new KYV policy changes will continue to function normally, ensuring seamless toll payments. They will only be deactivated if there are verified complaints about loose tags or misuse.
- Helpful Reminders for Users: Your issuing bank will proactively send you SMS reminders if your KYV is still pending, helping you complete it well within the timeframe.
- Dedicated Bank Support for Any Difficulties: Should you face any hurdles while uploading documents or trying to complete your KYV, your issuing bank is mandated to reach out proactively and assist you through the process, preventing any unexpected service disconnections.
- Direct Helpline for All Your Queries: For any complaints or questions related to KYV, you can simply call the National Highway Helpline at 1033. This connects you directly to your issuer bank for quick support.
- The Grand Vision Behind KYV Simplification: These thoughtful adjustments are a testament to NHAI’s dedication to enriching the user experience, bolstering the FASTag system, and ensuring every National Highway traveler enjoys a truly smooth and uninterrupted journey across India.
Overall, these updates aim to make the entire process faster, simpler, and far less tedious for every user.
Your Easy Guide to Completing the KYV Process: Step-by-Step
The ‘Know Your Vehicle’ (KYV) process is a mandatory requirement for all FASTag users and must be renewed every three years. Here’s how you can complete it:
- Submit Your Vehicle Documentation: Start by uploading your Vehicle Registration Certificate (RC) through your FASTag issuer’s official mobile app or website portal. If digital submission isn’t an option, some banks also accept these documents at their physical branch offices.
- Capture Your Vehicle’s Photo: Take a clear photograph of the front of your vehicle, making sure both the FASTag and the number plate are clearly visible. You can also optionally include a side image that shows the tag and axles. Submit this photo through the same issuer app or portal.
- Effortless Vehicle Details Linking: During the upload process, you’ll be prompted to enter your Vehicle Registration Number (VRN) and chassis number. This automatically links your FASTag directly to your vehicle, making it super convenient.
- Automated Verification: Your issuer bank will automatically verify all the details you’ve uploaded against the VAHAN database and your registered mobile number. This entire verification process runs seamlessly in the background.
- Ensuring Compliance: Once successfully verified, your FASTag will remain active. However, any tags that fail the KYV verification process will be deactivated. Rest assured, your bank is required to send you an SMS or email notification before any deactivation occurs.
Continued Support and Active FASTags During KYV Transition
FASTags issued before these updated KYV policies will stay active, guaranteeing continuous toll payments, unless there are specific complaints about loose tags or misuse. This provides ample time for users to complete the new KYV process without disruption.
It’s natural for some users to encounter challenges when uploading documents or verifying their vehicle details. If you find yourself in such a situation:
- Your issuing bank is obligated to proactively reach out and help you complete the KYV process, ensuring no services are disconnected unexpectedly.
- You can also dial the National Highway Helpline at 1033 to register complaints or raise any KYV-related questions. This helpline connects you directly to your issuer bank for assistance.
- These support measures are in place to make sure that everyone can complete the KYV process smoothly, free from any unnecessary inconvenience or interruption to their FASTag services.