This Monday, Slack unveiled a significant expansion of its platform with new artificial intelligence (AI) features designed to empower more “agentic” workflows. Positioned as an “agentic OS,” Slack is now natively integrating a range of Salesforce tools, enabling users to directly access their data and execute AI-powered tasks right within their Slack conversations. In addition to these powerful integrations, the company plans to introduce a bespoke application programming interface (API) for enterprise search, which will allow organizations to securely locate and access all their data from a single, unified interface.
Seamlessly Integrating Salesforce Tools with Advanced AI Capabilities
In a recent announcement, the popular communication and collaboration platform outlined a transformative shift in how users will interact with both Slack and Salesforce tools. The Salesforce-owned platform is evolving to become the primary conversational interface for a variety of its parent company’s applications, including Sales, IT and HR services, and Tableau. These integrations are powered by “Agentforce,” a technology designed to facilitate sophisticated AI-driven actions directly within Slack.
For sales professionals, the new features will provide AI agents that can unearth valuable insights, suggest optimal next steps, and effortlessly update customer records. The IT Service experience is equally impressive, offering instant assistance for routine employee requests with AI agents capable of resolving common issues autonomously. When facing more intricate challenges, the AI can intelligently create a dedicated channel, bringing in the most relevant team members with all necessary context readily available.
In Human Resources, AI agents will efficiently handle inquiries about company policies, process time-off requests, and monitor employee onboarding progress. For data analysis, Tableau integration allows agents to generate live, interactive dashboards and detailed analytics. The beauty of these features lies in their conversational nature, abstracting away the technical complexities so users can focus on their tasks.
Beyond these integrations, Slack is preparing to launch a new, custom API specifically for enterprise search. This will enable businesses to conduct secure, comprehensive searches across their entire organizational data landscape, encompassing both internal systems and on-premise software. To further enhance utility, this search feature will soon include connectors for widely used third-party data hubs like Gmail, Outlook, Dropbox, and Notion.
Ultimately, these advancements aim to transform Slack into an indispensable personal AI companion for every employee. They will empower users to extract valuable insights from disparate software and data sources, while AI agents and Slackbots can intelligently synthesize this siloed information into cohesive reports, facilitating informed decision-making and automated actions.