In a heartwarming incident showcasing excellent teamwork and community spirit, Bengaluru’s Namma Metro staff successfully reunited a six-year-old girl with her mother after they became separated at the bustling Nadaprabhu Kempegowda Metro Station, popularly known as Majestic, on Friday.
The Bangalore Metro Rail Corporation Limited (BMRCL) reported that the separation occurred around 12:30 p.m. at the busy interchange station. The mother and daughter were together when they accidentally lost each other while attempting to board a train, with the mother realizing her daughter was left behind on the platform.
Fortunately, a quick-thinking passenger noticed the girl standing alone and immediately brought her to the attention of the metro’s security personnel at Majestic station. This crucial first step initiated a rapid response from the metro authorities.
Upon being informed, the dedicated station staff sprang into action, issuing an urgent alert to all station controllers across the entire metro network to help locate the child’s distraught mother. Remarkably, within a short period, the mother was successfully traced to the Mahakavi Kuvempu metro station.
A senior official commented on the successful resolution: “The swift and efficient coordination between metro officials, security personnel, and station controllers was key to reuniting the child safely with her mother at Majestic station. Although the girl was understandably frightened at first, our team prioritized tracing her mother to ensure a prompt reunion. Clear and effective inter-departmental communication allowed us to resolve this sensitive situation quickly.”
BMRCL officials extended their gratitude to the vigilant passenger whose immediate action played a vital role in bringing the child to safety and assisting the metro team in handling the situation with care and urgency.
Highlighting the importance of such swift responses, it’s worth noting that Majestic Metro Station is one of the busiest hubs in the network, connecting the Green and Purple lines, and serves an average of approximately 65,000 commuters daily.